privacy policy

At Healthy Air, we value our customers' privacy and are committed to protecting and maintaining the confidentiality of personal data in accordance with the regulations in force in the Kingdom of Saudi Arabia. This policy explains how we collect, use, and protect personal information when you use our website or services.

First: Collecting personal data

When you create an account, make a purchase, or contact customer service at Healthy Air , we may collect some personal data necessary to provide our services, including:

• full name.
• Mobile number.
• e-mail.
• Shipping and delivery address.
• Order and purchase data.
• Any information provided to us by the customer when contacting customer service.

If you log in via the Salla platform or any related service, the available data may be imported according to the systems and policies adopted by the Salla platform.

Second: Use of personal data

The data we collect is used for the following purposes:

• Order processing, preparation, and shipping.
• Communicating with customers regarding orders or after-sales services.
• Providing technical support and customer service.
• Improving user experience and developing store services.
• Sending notifications regarding orders, offers, or updates upon customer approval.
• Compliance with regulatory and legal requirements within the Kingdom of Saudi Arabia.

Third: Data protection and information security

Healthy Air store is committed to taking appropriate security measures to protect personal data from unauthorized access, use, modification, or unlawful disclosure.

All data is treated with the utmost confidentiality and used only for the purposes outlined in this policy.

Fourth: Sharing data with other parties

Healthy Air does not sell, rent, or share personal data with any third party for marketing purposes.

Some data may be shared as needed with:

• Shipping and delivery companies to fulfill orders.
• Electronic payment service providers to complete payment transactions securely.
• The competent governmental or judicial authorities when there is a legally binding request.
• The technical entities contracted with us to operate or develop the store's services, with a commitment to confidentiality of information.

Fifth: User responsibility

The user agrees to the following:

• Maintaining the confidentiality of account data and password.
• Provide accurate and up-to-date information when registering or purchasing.
• Do not share account details with anyone else.
• He bears responsibility for all transactions and requests made through his account.

Sixth: Cookies

Healthy Air may use cookies to improve browsing experience, analyze site performance and improve services.

The user has the right to control cookie settings through their internet browser.

Seventh: User rights

The user has the right to:

• View his personal data that we have registered.
• Request to update or correct inaccurate data.
• Request to delete data or account in accordance with regulations and legal obligations.
• Contact us to inquire about how we process your personal data.

Eighth: Amend the privacy policy

Healthy Air reserves the right to modify or update the Privacy Policy at any time in accordance with regulatory requirements or operational developments.

The updated version will be posted on the website, and continued use of the website after the updates are posted constitutes acceptance of the revised policy.

It is the user's responsibility to review the privacy policy periodically for any updates.

Ninth: Contacting us

If you have any questions regarding the privacy policy or personal data, you can contact us through the official communication channels listed in the Healthy Air store.

We always strive to protect the privacy of our customers and provide a safe and reliable shopping experience.